Need help? Found a bug? Want to tell us the score we gave you was harsh? Email us. We're a small team and we actually respond.
What to Include
To help us help you faster, please include:
- What you were trying to do — "I clicked Scan Outfit and..."
- What actually happened — error message, frozen screen, wrong result, etc.
- Your device and browser — e.g. "iPhone 15, Safari" or "Windows 11, Chrome 120"
- A screenshot if the issue is visual
- Your purchase email if it's a billing question
Common Issues
"My camera won't turn on"
Check that you've granted camera permission to datescan.app in your browser settings. On iOS, you may also need to go to Settings → Safari → Camera and set it to "Ask" or "Allow". Make sure no other app is currently using your camera. Try reloading the page.
"The scan gave me a weird result"
Lighting matters a lot. Face a window or a bright lamp — avoid backlighting yourself with a window behind you. Keep your face centered and about arm's length from the camera. If you're wearing a dark outfit against a dark background, the outfit color detection may struggle.
"I lost my Pro access after clearing cookies"
Pro access on DateScan is tied to your browser's local storage. If you cleared site data, you'll need to restore it — email us with your purchase details and we'll re-enable Pro on your device.
"I want a refund"
See our Refund Policy for details. The short version: email us with "Refund Request" in the subject, and we'll sort it out.
"I have feedback or a feature idea"
We love feedback. Seriously. Send it to info@datescan.app with "Feedback" in the subject. If your idea makes it into the product, we'll let you know.
"I'm a journalist / creator / partner"
Email us with "Press" or "Partnership" in the subject and we'll route it to the right person.
Privacy Requests
For data access, deletion, or other GDPR/CCPA requests, see our Privacy Policy and email us with "Privacy Request" in the subject.
Response Times
- Technical issues — usually within 1–2 business days
- Billing and refunds — within 3 business days
- Feature requests — we read all of them but may not reply individually
- Press inquiries — within 1 business day
We don't have a phone number or a live chat — yet. Email is the fastest way to reach us, and the quality of support is better when we can look at your screenshots and logs before responding.