We want you to be happy with DateScan. If you're not, here's exactly how refunds work — no dark patterns, no hoops.
1. Plans We Offer
All payments are processed securely through Lemon Squeezy (lemonsqueezy.com), our Merchant of Record. Your receipt, billing emails, and refund processing all go through Lemon Squeezy.
- Single Scan — $1.99 one-time. One full Pro scan. Know how you come across.
- Weekly — $4.99 for 7 days of unlimited Pro scans. Fix your profile, boost your chances.
- Monthly — $9.99 for 30 days of unlimited Pro scans. More matches, better dates.
- Yearly — $24.99 for 365 days of unlimited Pro scans. Play smarter all year long.
2. 14-Day Refund Window (EU Customers)
In accordance with EU consumer protection law (Directive 2011/83/EU), customers in the European Union have the right to withdraw from the purchase of digital content within 14 days of purchase, unless you have expressly waived this right at checkout by confirming that the digital service has begun and you understand you lose the withdrawal right once you start using Pro features.
If you have not yet used any Pro features, you may request a full refund within 14 days, no questions asked.
3. Refunds After Starting Pro Features
Because DateScan is digital content delivered instantly, once you begin using Pro features (e.g. viewing the detailed Action Plan or unlocked Style Coach results), the service has been "performed" under EU digital content rules, and the statutory right of withdrawal no longer applies.
That said, we may still offer a discretionary refund in the following cases:
- The service did not work on your device due to a technical fault on our end.
- You were charged twice for the same plan.
- The purchase was clearly made in error and no significant usage occurred.
- You were a minor who purchased without parental consent.
These discretionary refunds are handled on a case-by-case basis. Please email us with details.
4. Single Scan — Important Notes
The Single Scan is a one-time $1.99 purchase that grants one full Pro scan. Because it is consumed immediately upon use, refunds are only available if the scan fails to load, crashes, or produces no result due to a technical fault. Once a scan has been successfully delivered, the product is considered "used" and no refund applies.
5. Recurring Subscriptions (Weekly / Monthly / Yearly)
Weekly, Monthly, and Yearly plans are auto-renewing subscriptions billed by Lemon Squeezy until you cancel. You can cancel at any time from the customer portal link included in your Lemon Squeezy purchase receipt, or by emailing us at info@datescan.app.
Cancellation takes effect at the end of the current billing period — you keep Pro access until then, and won't be charged again. We do not prorate partial refunds for the unused portion of the current period, except where required by law (see EU 14-day withdrawal below).
6. How to Request a Refund
You have two options:
Option A — Self-serve via Lemon Squeezy: Your original purchase email from Lemon Squeezy contains a "Manage your subscription" link. From there you can view invoices, update your payment method, and cancel future renewals directly.
Option B — Email us: Send a message to info@datescan.app with:
- The email address used for the purchase (must match your Lemon Squeezy receipt)
- The purchase date (approximate is fine)
- The plan you bought (Single Scan, Weekly, Monthly, or Yearly)
- A brief explanation of why you're requesting a refund
- The Lemon Squeezy order ID from your receipt (if available)
Use the subject line "Refund Request" so we can prioritize it.
7. Processing Time
We aim to respond to refund requests within 3 business days. Approved refunds are processed by Lemon Squeezy back to your original payment method and typically appear on your statement within 5–10 business days, depending on your bank and payment provider.
8. Chargebacks
If you have a billing concern, please contact us or use the Lemon Squeezy customer portal first. Initiating a chargeback with your bank without first reaching out may result in permanent suspension of your Pro access. We'd much rather just issue the refund directly — it's faster for everyone.
9. No Partial Refunds for Active Periods
Once the 14-day EU withdrawal period expires or is waived, we do not prorate partial refunds for unused days of an active Weekly, Monthly, or Yearly period. You keep Pro access until the end of the period, and simply aren't charged again.
10. Changes to This Policy
We may update this Refund Policy from time to time. Changes apply only to purchases made after the update date.
11. Contact
Need a refund or have a billing question? Email info@datescan.app and we'll get back to you within a few business days. For payment processor questions, you can also contact Lemon Squeezy support directly via their website.